FAQs

Login Issues and Solutions

2024-08-18 14:24:09 · 2161 Views · Edited at 2026-04-17 11:18:55

If you are experiencing login issues, it may be due to the following reasons:

Client-side Issues

Incorrect username or password: Please check your username and password to ensure they are correct.
Browser cache issues: Clear your browser's cache or try logging in using incognito mode.
Server issues: Occasionally, the system might face temporary server issues, so please try again later.
Network connection issues: Ensure your network connection is stable, or try switching to a different network.

@mail.sb Issues

Account deletion: If you haven’t logged in or used the account for a long time, we may delete your account without further notice to conserve resources.
Outdated version: Your account might still be on an old version. Please visit mail.sb/i/ and follow the on-screen instructions. If you are still unable to log in, you might no longer own this account.

If you have tried these steps and still cannot resolve the issue, please contact technical support at [email protected] for assistance.

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FAQS

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General inquiries

New around here? Start with the basics.

Permissions & Privacy

Rule by doing nothing.

Pricing & Plans

Visible at mail.sb/i/ after login.

General inquiries

New around here? Start with the basics.

What is mail.sb(@mail.sb)?

mail.sb (@mail.sb) is a basic mail service provider, we put privacy at the very first place. We gurantee that we do NOT save / record your password in plaintext in any way, we won't be able to see your password. We do NOT ask for any personal information to create an account with @mail.sb, THIS IS WHAT WE AIMED.

WHO can create a @mail.sb account?

Any species.

If you are a recipient of a email that sent from @mail.sb, you should know:

Carefully check the authenticity of the content of the email, and check the identity and credibility of the letter. Due to mail.sb's policy of highly respecting privacy, we cannot confirm the personal information of the mail holder and its authenticity for you. Please be very vigilant with your contacts on the Internet. To report serious abuse, please contact [email protected].

Will I not be sanctioned if I spam or abuse the @mail.sb service in any way?

Absolutely wrong! If you have this kind of thinking, it means that you have or have tried this at the same time, which is very unethical and dangerous, because it means that you will also engage in similar behavior on other platforms. Although @mail.sb does not use any content analysis AI (privacy first), the official staff of @mail.sb will not obtain your email content in any way, but if we receive reports of inappropriate emails sent by your mailbox In all cases, we will ask the complainant to reply to [email protected] with the content of the inappropriate email. After verification, your mailbox will be permanently banned. Email functionality. If you are dissatisfied with how @mail.sb has been banned, you can file a complaint and a reply will be posted at mail.sb/i / at Shown within 24 hours.

Permissions & Privacy

Rule by doing nothing.

@mail.sb knows my password and monitors my email activity.

You are wrong, we are not FBI or CIA. We have no intention of peeking at your content, not even if we had the time. From a cost standpoint, no one wants to spend time reading your emails, time could be better spent elsewhere. From an ethical standpoint, we promote the concept of privacy when providing this service. If we violate this principle, we should not continue and will not to operate. Technically, from the moment you sign up, your password is encrypted using one-way AES-256, and we cannot recover it, nor can you log into your mailbox. While it has been explained above how our privacy is paramount, there are always people who believe in conspiracy theories, (even the board members of this site believe in some conspiracy theories, XD). If you don't believe it, don't use @mail.sb. This is the position and statement of this site. If you do not agree, you can refuse to use the services of this site.

Pricing & Plans

Visible at mail.sb/i/ after login.

Pricing & Plans

Visible at mail.sb/i/ after login.

Your privacy matters

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