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Posted at 2025-08-12 20:00:00

πŸ“’ Service Suspension Apology – Aug 8-12, 2025

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Title

πŸ“’ Service Suspension Apology – Aug 8-12, 2025

Content

πŸ“’ Service Suspension Apology – August 8 to August 12, 2025

Date of incident:
2025-08-08 04:17 HKT β†’ 2025-08-12 01:20 HKT

Service affected:
ALL – including but not limited to:
- New user registration
- Sending and receiving emails
- Webmail access
- Other connected services


Dear Mail.sb Users,

We sincerely apologize for the service suspension that occurred between August 8, 2025, 04:17 HKT and August 12, 2025, 01:20 HKT.
During this period, all core services were unavailable, including new account registration, mail sending, mail receiving, and related functions.

If you registered a new account during these days, we strongly recommend checking whether you can log in to Webmail with your correct credentials, as some accounts created during the downtime might require verification or reactivation.

We are also aware of a similar unacknowledged service downtime approximately one month ago, coincidentally also on the 8th day of the month, which was caused by a delayed renewal of our mail server. Unfortunately, the recent outage was due to the same reason.

We understand that such interruptions are disruptive and unacceptable. Please know that we are taking this matter very seriously. Operating Mail.sb involves significant monthly costs to ensure not only the security of your emails but also the protection of your privacy and branding. We hope our users can understand the operational challenges while trusting our commitment to improvement.

Once again, we are deeply sorry for the inconvenience and loss this incident may have caused. We are implementing measures to ensure timely renewals and better monitoring to prevent similar occurrences in the future.

Thank you for your understanding and continued support.

β€” Mail.sb Team

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Posted at2025-08-12 20:00:00
Edited at2025-08-16 01:00:37
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General inquiries

New around here? Start with the basics.

What is mail.sb(@mail.sb)?

mail.sb (@mail.sb) is a basic mail service provider, we put privacy at the very first place. We gurantee that we do NOT save / record your password in plaintext in any way, we won't be able to see your password. We do NOT ask for any personal information to create an account with @mail.sb, THIS IS WHAT WE AIMED.

WHO can create a @mail.sb account?

Any species.

If you are a recipient of a email that sent from @mail.sb, you should know:

Carefully check the authenticity of the content of the email, and check the identity and credibility of the letter. Due to mail.sb's policy of highly respecting privacy, we cannot confirm the personal information of the mail holder and its authenticity for you. Please be very vigilant with your contacts on the Internet. To report serious abuse, please contact [email protected].

Will I not be sanctioned if I spam or abuse the @mail.sb service in any way?

Absolutely wrong! If you have this kind of thinking, it means that you have or have tried this at the same time, which is very unethical and dangerous, because it means that you will also engage in similar behavior on other platforms. Although @mail.sb does not use any content analysis AI (privacy first), the official staff of @mail.sb will not obtain your email content in any way, but if we receive reports of inappropriate emails sent by your mailbox In all cases, we will ask the complainant to reply to [email protected] with the content of the inappropriate email. After verification, your mailbox will be permanently banned. Email functionality. If you are dissatisfied with how @mail.sb has been banned, you can file a complaint and a reply will be posted at mail.sb/i / at Shown within 24 hours.

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@mail.sb knows my password and monitors my email activity.

You are wrong, we are not FBI or CIA. We have no intention of peeking at your content, not even if we had the time. From a cost standpoint, no one wants to spend time reading your emails, time could be better spent elsewhere. From an ethical standpoint, we promote the concept of privacy when providing this service. If we violate this principle, we should not continue and will not to operate. Technically, from the moment you sign up, your password is encrypted using one-way AES-256, and we cannot recover it, nor can you log into your mailbox. While it has been explained above how our privacy is paramount, there are always people who believe in conspiracy theories, (even the board members of this site believe in some conspiracy theories, XD). If you don't believe it, don't use @mail.sb. This is the position and statement of this site. If you do not agree, you can refuse to use the services of this site.

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